Guarantee, Replacement & Refund Policy

1. Our guarantee

1.1. Every account is checked before it is delivered to you.

1.2. Your warranty begins the moment the order is delivered. The length depends on the type of account you purchased:

1.2.1. The delivery time is recorded with your order, and the order page in your account shows how much warranty time is left.

1.3. Within your warranty window, if the account does not work as described, we will replace it with an equivalent or better account at no cost to you.

1.4. If we cannot provide a suitable replacement, you may choose store credit (instant) or a refund to your original payment method.

1.5. Because the NFA warranty is short, please test an NFA account as soon as it is delivered. Section 4 explains why this window is what protects your purchase.

2. What is covered

• The login details do not work on delivery.
• The account is banned, locked, or disabled on delivery.
• The account does not contain the skins or items advertised in the listing.
• Full Access (FA): the email inbox credentials we provided do not work.
• You received the wrong product.

3. What is not covered

3.1. We cannot cover problems that happen after the account is in your hands:

• You changed the password or email and then lost access to it.
• The account is banned or actioned by the game publisher after delivery, because of how it was used.
• You shared, resold, or gave the account details to someone else.
• You changed your mind, bought the wrong item, or no longer want the account.
• The claim is made after your warranty window has closed (24 hours for FA, 1 hour for NFA).
• No Full Access (NFA): recovery of the account by its previous owner, or any loss of access reported after the 1-hour window, as described in section 4.
• Mystery boxes: receiving a less valuable account than you hoped for. The account is chosen at random; the warranty still covers it working as described on delivery.

3.2. Digital goods are delivered instantly and cannot be "returned", so we do not offer change-of-mind refunds once an account has been delivered and accessed.

4. Check your account immediately

4.1. This is the single most important step, and it protects your purchase.

4.2. Full Access (FA) — 24 hours. With FA you also receive the account's email inbox. Straight away: change the password on the Epic account, change the password on the email inbox we gave you, and enable 2FA.

4.2.1. Please note: Epic does not allow the account's email address to be changed for up to 3 months after its last change, so you will not be able to swap it to your own address immediately. This is an Epic restriction, not something we control, and it does not mean anything is wrong with your account. You still have full control, because you hold the email inbox itself — that is what FA means, and it is why FA carries the longer warranty. Once Epic's cooldown ends, you can move the account to your own address.

4.3. No Full Access (NFA) — 1 hour. Please read this before buying NFA. An NFA account does not include the email, and Epic requires access to the account's email in order to change its password. This means an NFA account cannot be fully secured: you cannot change the password, and the previous owner may attempt a recovery at any time. That is the trade-off that makes NFA cheaper, and it is exactly why the warranty is 1 hour — we verify the account and stand behind it being precisely as described at the moment we deliver it, but we cannot control what happens to it afterwards.

4.3.1. Use your hour to log in and confirm the account matches the listing (skins, level, and anything else advertised). NFA is intended for play and smurfing rather than long-term ownership. If you want an account you can lock down and keep permanently, choose Full Access.

4.4. If you do not check the account — and, for Full Access, secure it — within your warranty window, we cannot cover a later recovery or loss of access.

5. How to claim

5.1. Open a support ticket within your warranty window: 24 hours for Full Access accounts, 1 hour for No Full Access accounts. You can open it on the site (Account → Support) or in our Discord. The time the ticket is opened counts as the time of your claim.

5.2. Include:

• your order ID;
• a short, unedited screen recording of your first login attempt, showing the error;
• a description of the problem.

5.3. The recording matters: it is what lets us verify the issue and replace your account quickly. Claims without proof take longer and may be declined.

5.4. We aim to respond within the hour while we are online, and we resolve most claims the same day.

6. Replacement and refund process

6.1. Replacement first. A verified issue is replaced with an equivalent or better account, usually immediately from stock.

6.2. Store credit. If you prefer, or if no replacement is available, we credit your wallet instantly and you can use it on anything in the store.

6.3. Refund. If neither works for you, we refund to your original payment method. Card refunds normally appear within 5 to 10 business days, depending on your bank. Crypto payments are refunded to your wallet balance or to an address you provide.

7. Please talk to us before opening a dispute

7.1. Almost every problem is solved with a replacement in minutes. A chargeback takes weeks and helps nobody.

7.2. If you open a chargeback or payment dispute without contacting support first, we will contest it using our delivery records, which include the delivery timestamp, the delivered content, and the access logs for your order.

7.3. Accounts used to file fraudulent chargebacks are permanently blacklisted from the store, and any remaining warranty on the order is void.

7.4. This is not us being difficult. Open a ticket and we will make it right.

8. Contact

8.1. Support is available through tickets on the site and in our Discord. Discord is usually the fastest way to reach us.

8.2. This policy sits alongside our Terms of Service. Where this policy is more favourable to you, this policy applies.